Return & Refund Policy

We put customer satisfaction as our priority of our business.

All the products are handle with care. Quality check is conducted before the items are packed and delivered to you. However, if you are unsatisfied with the product, please drop us an email at hellokoalabie@gmail.com within 7 days upon the receipt of your parcel and we will assist you the soonest. Our team will access the circumstances on case by case basis. 

Please note that return and refund is only applicable to limited circumstances. All return will only be issued in store credits.